IT Specialist

You know our brands, The Laughing Cow, Babybel, Boursin, Kaukauna, Merkts and Price's, which elicit smiles across America. They are daring, responsible and deliver dairy goodness. As you imagine, this mindset is contagious! Bel Brands USA is part of an international family company, which has led an ambitious growth strategy for 150 years and is today the world's third largest branded cheese company. If like our 12,000 employees globally, you want to have an impact in an entrepreneurial and demanding company, and share smiles around the world, dare to live the Bel experience!

Be you. Be ambitious. Be Bel.

Bel Brands USA has been named Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row. The company is headquartered in Chicago and operates three manufacturing plants in Little Chute, WI, Leitchfield, KY, and Brookings, SD.

Job Description Summary

The IT Specialist role is to ensure the stability and integrity of in-house data, industrial, and network services. The individual in this role will participate in the installation, monitoring, maintenance, and optimization of all workstation and network hardware, servers, software, and communications for the Bel Brands USA facility located in Little Chute, WI. This individual is also responsible for providing technical assistance, training, and support to end-users, resolving issues in a timely and accurate fashion. This role requires excellent communication and problem-solving skills, as well as the ability to work well in a team environment.

Essential Duties and Responsibilities

IT Support/Manage Systems and Networks

· Support and maintain Infrastructure Technologies in the Little Chute plant according to group standards.

· Install and configure new PC hardware and software across various devices and peripherals.

· Troubleshoot and resolve technical issues related to computer systems, hardware, network, and software.

· Provide support to the Little Chute team, Respond to user inquiries and support requests via phone, email, messaging, or in-person.

· Provide education and training to coworkers on the technical aspects of new products and services, including troubleshooting techniques and best practices.

· Execute tasks and requests in respect of company SLA.

· Assist in the installation, deployment, troubleshooting, and management of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various custom toolsets used by BEL.

· Responsible for onboarding new hire computers & peripherals. Manage and maintain asset inventory on an on-going basis

Monitoring

· Monitor systems and network performance and troubleshoot problem areas as needed.

· Oversee new and existing equipment, hardware, and software upgrades.

Project Management

· Work on infrastructure changes and support Industrial IP.

· Manage projects to deliver results on time with a high level of quality.

· Take part in analysis, evaluation, and implementation of vendor supplied software and hardware products.

· Deploy/upgrade company LANs including routers/switches, servers, and other hardware.

Documentation

· Keep up-to-date diagrams of network and server topology.

· Create and maintain IT operational documents: instructions, guidelines, reference sheets, etc.

Communication

· Interface with vendors for contract support or warranty repairs.

· Interact with IS Project Manager and US plant engineering teams.

· Interact with Bel Group global IT Teams. Escalate and redirect issues beyond purview or expertise to next level.

· All other duties as assigned.

Safety, Environmental and Quality

· Follows all safety rules and procedures by working safely and ensuring safety of others.

· Follows all environmental protocols as applicable to the job.

· Follows all Good Manufacturing Practices as stated within the policy.

· Follow all food safety procedures.

· Maintains a sanitary and safe work area; performs housekeeping duties as necessary and/or required.

· Detects potentially hazardous conditions and problems and takes appropriate action to report and/or correct.

Knowledge and Experience Requirements

· 3+ years of experience required.

· Degree in Information Technology or equivalent experience is prefferred.

· Prior experience working on Service Desk teams, Desktop Support and IT Operations.

· Experience with Active Directory, O365 and Azure environments, including Teams, Outlook, Office Apps, Windows Desktop Management (SCCM) and Endpoint Manager (Intune) a plus.

Competencies and Abilities

· Ability to communicate and develop good working relationships with team members.

· Excellent communication skills; understands audience and adjusts communication to drive desired results.

· Must be able to accurately and efficiently perform all job duties with a sense of urgency.

· Experience managing and troubleshooting network infrastructure with exposure to switches and access points.

· Strong knowledge of Windows computer systems, hardware, and software.

· Should have experience in technical areas: Networking Services, Cisco hardware, Meraki, Windows 11, Printer Support, VMWare, backup solutions (Cohesity), Microsoft servers, DHCP, DNS, GPO.

· Proficiency in Microsoft Windows Operating Systems, IOS and Android OS

· Exhibit Bel’s core values of:

· CARE

o Inspire and grow self and others by developing yourself and others through challenge and support with honest constructive feedback

o Act with people and planet front of mind in all decisions and actions.

· DARE

o Think bold, act fast by being ambitious with ideas and initiatives. Make decisions and deliver quickly.

o Simply and focus by prioritizing what delivers the most value. Promote simplicity and remove complications.

· COMMIT

o Play to win as a team by taking accountability to deliver on results and maximize impact by actively collaborating.

o Make customers smile by improving internal and external customer satisfaction in everything we do.

Performance Expectations: Quality, accuracy, timeliness, reliability, and thoroughness of work performed; ability to gain the trust and respect of management, coworkers, customers, and brokers; maintain the integrity of confidential business and product information; ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department.

Working Conditions: Work is performed largely in an office environment and in the manufacturing plant and warehouses. Hours of work will generally be during regular business hours with at least 40 hours a week. At times there will be some variation in work hours due to special projects, deadlines and other concerns. Must be able to lift and move computer equipment weighing up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Acknowledgement: This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.

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