Customer Service Analyst Intern

Bel, makers of iconic brands including Babybel, The Laughing Cow, Boursin, and GoGo Squeez, and more, is a growing global company that values your contributions, strives to create a sense of belonging for everyone and offers career growth and development opportunities, as well as competitive total compensation and meaningful well-being benefits from day one. For All, For Good, our company signature, reflects Bel’s commitment to sustainability and healthier and responsible food for all. Bel Brands USA has been named Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row. The company has headquartes in Chicago for our Bel Cheese business and in New York City for GoGo Squeez. Bel operates five manufacturing plants in Little Chute, WI, Leitchfield, KY, and Brookings, SD, Nampa, ID, and Traverse City, MI.

Job Summary: The Customer Service Analyst Intern will work closely with our Marketing, Supply Chain, Forecasting, Finance, and Sales departments to support our nationwide roster of retailers and distributors. The intern will be responsible for delivering excellent customer service through fast and accurate processing of customer orders, coordinating activities with other internal departments, answering customer inquiries, and managing any issues that arise in the order fulfillment process. This role offers exponential growth opportunities within a fast-paced environment, providing a kick start to your career.

Job Responsibilities & Tasks:

· Full ownership of several key accounts, ensuring orders are correctly processed from entry to invoicing.

· Oversee fulfillment processes by our 3rd party logistics provider.

· Work closely with our 3rd Party Warehouse, Finance, and IT to ensure seamless integration of all order processing activities.

· Day-to-day management of customer accounts, ensuring their requirements are understood and served with excellence.

· Maintain customer master data files and manage all customer interfaces, including the new customer creation process.

· Improve customer service performance through the evaluation and redesign of business processes.

· Ensure timely and effective communications with customers regarding their shipments.

· Proactively communicate with the Manager of Customer Service regarding all customer issues.

· Tenaciously and persistently advocate for our customers, making their needs the primary focus of your actions.

· Manage projects or internal initiatives partnering with other departments.

· Assist in processing customer orders and coordinating with internal departments.

· Data analysis to identify trends and opportunities for process improvement.

· Communicate effectively with customers regarding their shipments.

· Collaborate with the Sales Team and Customers on efficiency projects to improve supply chain performance.

Key Performance Indicators (KPIs):

· On-Time in Full

· Order Accuracy

· Invoice Accuracy

Position Requirements:

Education:

· Student majoring in Supply Chain, Business, Communications, or other related fields.

· Student has completed 2-3 years of an undergraduate program.

Experience:

· Minimum 2 years direct experience in Business to Business (B2B) Customer Service preferred.

· Experience in the CPG industry with major US retail customers is highly preferred.

Skills:

· Strong analytical skills.

· Strong functional knowledge of ERP systems and MS Office applications, particularly MS Excel.

· Strong communication skills.

· Experience working as a part of a team.

· Continuous improvement mindset.

· Strong attention to detail.

· In-depth knowledge of Customer Service principles and practices.

· Experience in communicating and coordinating with internal departments.

· Strong problem-solving and analytical skills as well as written and oral communication skills.

· Enthusiastic self-starter who thrives in a collaborative, team-based environment.

· Proactive and accountable with the ability to promote customer loyalty.

Physical & Travel Requirements:

· Potential to flex hours, start later/end later, to support West Coast customers as needed.

· Must be able to work in normal office conditions.

· Must be able to work a minimum of 8 hours per day.

Compensation

$22/hour

Time Commitment

up to 30 hours/week; up to 3 or 6 months, ideally starting June 2025

Work schedule

2 days/week, 9:00am-5:00pm

Hybrid work schedule in NYC office

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.

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