The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

Key Responsibilities :

Client Customer Request Management within the scope of Bel France national sales teams, the role acts as the single point of contact for client customer requests across all channels (whole sales, retailers, out of home and co-branding activities).

Key responsibilities include:

• Identifying, collecting, and validating the right technical and product/packaging information /standard policy to respond accurately
• Coordinating with internal stakeholders including Sales, Quality, Regulatory, Marketing, RID, and Global CCC Care teams. Client request position will be responsible for providing full completion of all client cases (including regular follow-ups with all Bel internal departments to respond).
• Ensuring compliance with response timelines and defined processes
• Guaranteeing traceability, consistency, and reliability of information shared
• Receive from sales team: quality customer specifications & contracts, either to validate /sign or to fill in, until full completion (and managing end to end follow up)
• Use dedicated customer request management tools in line with Global standards
• Contributing to continuous improvement of customer request processes and knowledge sharing
• Could be as needed the quality contact given for specific client questions, when the matter requires so (quality client asking/will be organized with sales team)

For the whole scope : Retail, Foodservice, Co-branding,  SPL / Private Label for Squeeze and Cheese

Scope & Key figures :

• Bel France et Materne by bel scope (retail, foodservice, Co branding, SPL/Cobranding)
• Multi‑brand, multi‑category product portfolio
• Frequent interaction with multiple internal stakeholders and selected external partners
• Support including quality/RID client specification & documents to fill in or sign.

Key Skills 

• Strong customer‑centric mindset
• Analytical rigor with the ability to synthesize complex information
• Autonomous, well-organized and field-oriented

• Comfortable interaction with multiple stakeholders in a matrix organization

• Comfortable using digital tools and data management systems from a user perspective
• Professional proficiency in Business English

Profile & Requirements

• Education: food science/engineering /nutrition (bachelor/master)
• Years of experience: 3-7 years (ideally in FMCG)
• Experience in Food Law is an advantage
• Ability to manage transversal topics on multiple client targets + priorization