The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
 

#IWorkForAllForGood

Location and report

• Job Title: Plant Quality Manager
• Site: Bel Vietnam - Location: Factory ST3
• Reporting to: Plant Manager

Purpose

• Manage and ensure Factory Quality Management systems compliance with international standards as well as Group Quality policy
• Implement quality standards by harmonizing local and export countries’ regulation
• Manage the Central Laboratory
• Manage and optimize quality costs
• Manage EQC activities and handle market complaints to improve Quality performance and customer satisfaction
• Coordinate with cross functional departments to deliver CI projects following DMAIC/DMADV approaches

Main responsibility 

Industrial Quality

• Support all the departments to promote ISO approach and consolidate FSSC 22000, ISO 45001, ISO
  14001 & Halal certifications
• Lead Internal quality management audit to ensure the system compliance and practical approach
• Build up “Zero Defect” mindset for all staffs with clear action plan / roadmap
• Organize/supervise the supplier audit and improve the quality of product or services.
• Support to launch new products and implement new techniques or new facilities. He/she is involved in any modifications to technologies, materials, and packing and ensures that all precautions have been taken to guarantee the quality of products, the safety of people and property, and compliance with environmental standards.
• Guide HSE Manager & Admin Executive for Hygiene issues/audits (canteen, pest control, security,
  etc...)
• Ensure the products compliance to customer’s regulatory (local & export)
• Analyze and justify market complaints to take appropriated actions to solve / improve
• Maintain the adequate organization in Quality department to match with required activities
• Positive release of our Finished Products in SAP
• Surveillance of QC activities performed by Production department

Market Quality

• Local Quality representative within Bel’s organizations
• Responsible to follow-up the finished products quality in the market (EQC)
• Manage Supply Chain Quality Executive in Head Office  

Safety & Environment

• Excellent awareness of Safety & Environment impact
• Commit to achieve Zero accident of department in both Safety & Environment
• Ensure compliance with Safety & Environmental regulations and legislation in daily operation Budget management

Budget management

• Propose and monitor the annual operating budget for his/her department in conjunction with controlling and the orientations set by Plant Director
• Optimize Quality Cost following “Right Quality” instead of “Over Quality”
• Eliminate and achieve “Zero Non-Quality Cost” objective
• Proposes investments to optimize performance in terms of analysis methods, product quality &
  hygiene at the factory

Principal Activities:

• Assess the team’s skills to develop people following the business needs
• Define and implement the adequate training program to support the quality activities in all departments.
• Follow up of documents control and internal auditing processes.
• Follow up the analysis the trend of finished products; propose and get alignment the action plan with relative department to improve Process capability (Cpk) in monthly quality performance meeting
• Organize and manage laboratories activities.
• Leading and following up the implementation of new quality projects, Best Practices & Standards (from the group or local initiative).
• Participate in preparation and implementation of new projects (qualification, new suppliers, new processes)
• Organize warehouses and distributors audit
• Non-Quality costs monitoring and improvements
• Keep update to align with any revision of local/export standards/regulations and be sure that our products are compliance with any changes.
• Conduct daily (PSC2), weekly (PCS3) and monthly (PCS4) Quality reviews to make sure that adequate preventive actions are taken for all the deviations. Monthly report to Plant Director and Platform Quality with relevant KPI’s.
• Keep good relationship with authorities, especially with the Ministry of Health and Food Administration.
• Support Regulatory Manager in Vietnam and other export countries:
  A] Crisis management
  B] Supporting documents related to regulatory and food safety

Give examples of type of problems that the job titular meets and try to describe the nature and the degree
of complexity:

• Need to solve quality & food safety problem within short time and ensure the effectiveness of problem solving
• Cooperate with different stakeholders to improve the quality performance and ensure the process reliability following Quality Fundamental Deployment (QFD) with Quality Tools support
• Implement and adapt quality objectives following Business context
• Inspire the team to contribute LEAN Six Sigma projects as Project Leader & sponsor
• Be an active member of BEL VN Crisis Management Team to manage the crisis if any
• Manage local & Asia/ASEAN scope
• Conduct yearly Quality Training for Sale /MKT team

Profile

• Minimum Bachelor of Food Industries Engineering or equivalent, with mini 5 years’ experience in similar environment.
• General knowledge of the food industry plus specific knowledge of quality, hygiene, and quality/environment/safety management
• Knowledge of standards (ISO 9001, FSSC 22000, ISO 45001, ISO 14001, etc.), quality tools (HACCP, 5M, etc.) and LEAN Six Sigma prefer certified Green Belt
• Experience in regulatory environment
• Management & communication skills
• Project management
• English: Full professional proficiency. French is a plus

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