The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
 

#IWorkForAllForGood

LOCATION & REPORT

• Job Title:          Customer Service Executive
• Site:                 Bel Vietnam - Location: Head office in Ho Chi Minh City 
• Scope:              Vietnam
• Reporting to:     Senior Customer Service Supervisor

JOB SCOPE & CORE DELIVERABLES

CS Executive will contribute to Supply Chain operation in Bel Vietnam. Responsibility for transport operation of Bel Vietnam and directly report to Senior Customer Service Supervisor:

• He/She is responsible for planning and supervising shipments, scheduling routes, tracking orders, and ensuring proper storage and distribution of products. They monitor transportation costs, maintain records, and ensure compliance with shipping regulations.
• He/She needs the ability to work with many stakeholders such as factories, supplier transport/WH, Customer service, Sales, Marketing, Finance, etc.

RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?

1. OTC management:

• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts.
• Process customer orders which include the sample requests, donation orders, return orders.
• Ensure efficient and seamless order processing, accurate management, and timely order fulfillment.
• Follow and monitor performance metrics, especially in campaigns.
• Optimize fulfillment cost by following the MOQ and the truck usage according to the delivery route as company objectives and key results.
• Follow and monitor performance metrics, especially in campaigns.

• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements.
• Collaborate with warehouse and logistic to address order-related inquiries and resolve customer issues/ claims/ complains.
• Ensure to make a positive customer experience throughout the delivery process.
• Task allocation: 70% operational, 30% analysis and reporting

2. Master Data management:

• Data of customers and items are updated accurately and continuously in a timely manner to ensure the smoothly operation of all steps.
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP.

3. Continuous Improvement:

• Identify process bottlenecks, inefficiencies, and areas for improvement in daily operations.
• Analyze data, gather feedback, and implement process enhancements or automation to streamline operations and reduce costs and time.
• Proactively identify order trends and patterns that will drive efficiency for customers & Bel Brands.

SKILLS & EXPERIENCE REQUIREMENTS

1. Requirements

• Bachelor's degree in supply chain management, business administration, or a related field.
• Proven experience in customer service, preferably in an FMCG environment with at least 2 years of experience.

2. Skills

• Understanding of OTC processes, customer service, and supply chain principles.
• Be attention to detail and accuracy.
• Effective communication, problem-solving and collaboration skills.
• Proficiency in English (written and spoken).
• Experience using Microsoft Office; especially Excel for analytical analysis.
• Knowledge using Power BI and SAP as a plus.

If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.